100% network and power uptime
SLA that sets standards on the service offered at Quadcone, LLC
Quadcone guarantees a 100% network and power uptime on the services offered at the company.
The below credit chart will help you how our SLA works.
- 100% Uptime – 0% Credit
- 99.1% to 99.9% Uptime – 5% Credit
- 98% to 99% Uptime – 15% Credit
- 95% to 97.9% Uptime – 50% Credit
- 0 to 94.9% Uptime – 100% Credit
The following terms apply when requesting SLA based credit on your service
- 01The above Credit Chart is not applicable for Quadcone’s Shared Hosting services
- 02Schedule NOC maintenance is not applicable for credit
- 03Downtime for hardware failures and things out of Quadcone’s control is not applicable for credit
- 04SLA requests are approved only for customers who have a good standing with payments
- 05All SLA claims must be submitted within a week (seven days) on the occurrence of the event.
- 06All SLA claims should be submitted at the sales ticketing department via clients.quadcone.com
- 07SLA credits will be approved after a 3 day investigation of a specific event