Service Level Agreement

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100% network and power uptime

SLA that sets standards on the service offered at Quadcone, LLC

Quadcone guarantees a 100% network and power uptime on the services offered at the company.

The below credit chart will help you how our SLA works.

  • 100% Uptime – 0% Credit
  • 99.1% to 99.9% Uptime – 5% Credit
  • 98% to 99% Uptime – 15% Credit
  • 95% to 97.9% Uptime – 50% Credit
  • 0 to 94.9% Uptime – 100% Credit


SLA TERMS


The following terms apply when requesting SLA based credit on your service

  • 01The above Credit Chart is not applicable for Quadcone’s Shared Hosting services
  • 02Schedule NOC maintenance is not applicable for credit
  • 03Downtime for hardware failures and things out of Quadcone’s control is not applicable for credit
  • 04SLA requests are approved only for customers who have a good standing with payments
  • 05All SLA claims must be submitted within a week (seven days) on the occurrence of the event.
  • 06All SLA claims should be submitted at the sales ticketing department via clients.quadcone.com
  • 07SLA credits will be approved after a 3 day investigation of a specific event