Frequently Asked Questions (FAQ)

General Questions

What products and Services do you offer?
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Quadcone is an IaaS provider. Providing Shared Web Hosting, Virtual Private Servers / Applications hosting, Dedicated Servers. Furthermore, we provide Domain Registration for over 100 different TLDs, Software Licenses, SSL Certificates and other Security Tools

How long have you been in operation?
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Do you provide customized solutions?
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How can I contact you?
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What is your postal address?
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Billing Questions

What payment methods do you accept?
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We accept PayPal payments and all major Credit/Debit cards (via PayPal)

We also do accept Western Union money transfer on annual payments on any service. You are always requested to contact our billing department by a ticket or any contact method so we can further discuss your billing.

When am I billed each month?
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Do you offer refunds?
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How much time does it take to process payments and deliver the services
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Technical Questions

What virtualization technology is used?
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Shared Hosting

We use cPanel® control panel across all our shared servers combined with CloudLinux® to deliver isolated shared resources for your account

VPS

We use Xen virtualization across our nodes. Unlike OpenVZ, Xen allows dedicated like resources 100% available for your application to utilize.

Dedicated Servers

RAID pre installed and configured dedicated servers which are not recycled for customers we maintain brand new hardware to power up your bare metal server along with applications running on it.

What are you node tech specs?
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Do you support IPv6?
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Network Questions

Where are your datacenters located at?
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Our infrastructure is operated in Downtown, Los Angeles, USA

Do you offer service guarantee?
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What are your upstream providers?
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Are you Asia Optimized ?
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Do you allow rDNS changes?
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Do you have a test IP and a download to check the network?
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